A: We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.

A: You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

A: If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

A: If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.

A: If you need to cancel all or part of your order, please contact us as soon as possible. We do not guarantee cancellation until you receive an email confirming your cancellation. Once an order has been shipped, it cannot be canceled. If an order cannot be canceled, please see our Return Policy.

A: To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.

A: Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.

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A: Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 20-30 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.

A: Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.

A: If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.

A: Contact our customer service and we will recommend the right product for your space. We can also provide visual and design drawings if required.

A: Comparison chart: 3000K (warm) - 4000K (neutral) - 6000K (bright)3000K is provided by default, dimmable

A: Compatible Description:Replaceable: labeled “E26/G4/G9/GU10... Standard interface”.Non-replaceable: Integrated LED design (5 years warranty)

A: Yes! Here's how we ensure perfect installation:Before Ordering:Look for the "Sloped Ceiling Compatible" filter in our Lighting categoryCheck maximum angle in product specs (most support 15°-45°)When Ordering:Add "Sloped Ceiling Installation" free service at checkoutOR note your ceiling angle in the "Order Comments" boxAfter Ordering:Email photos of your ceiling to support@luxehomezone.com with your order #Our lighting specialists will confirm:✓ Required hardware✓ Recommended installation approach

A: All lighting is UL/ETL certified – compliant with U.S. safety standards

A: Standard Process: Design Confirmation (3-5 days) + Production (25-45 days for furniture / 15-30 days for lighting) + LogisticsExpedited service option (+15% fee)

A: Policy Note: “Inspiration references are acceptable, but original design variance ≥ 30% is required”We recommend uploading photos from multiple angles for remodeling solutions

A: Any business or professional buyer that meets the following criteria can apply for a trade account:Businesses or Commercial Entities: Retailers, wholesalers, design firms, contractors, etc.Bulk Purchase Needs: Customers with ongoing purchasing requirements and significant order volumes.Professional Buyers or Project Managers: Designers, contractors, and other professionals with specific project or sourcing needs.As a trade account customer, you’ll enjoy exclusive discounts, custom services, and priority customer support. For more information or to apply for a trade account, please contact our customer service team.

A: Our application process is very simple and all done online - you can apply here. If your application is approved (you should hear back within one business day), you can start shopping immediately.

A: If you do not qualify for our trade program, you can use the promotional discount on the website.

A: There is no order minimum to begin purchasing.

A: Yes, our design team will provide a free professional design proposal.

A: Yes, our design team will provide a free professional design proposal.